SHIPPING

                               

Shipping - Once your order has been placed we will start to lovingly make your order. Every candle and diffuser is made to order which takes 1-2 business days to perfect. We do this so we can guarantee that each fragrance is as fresh and smells amazing and to ensure your candles are set to perfection

We aim to ship your order to you within 1-3 business days from completion of your order

For orders up to 5kg we charge a Flat Rate of $10 Australia Wide

We offer free local pick up from Uni Hill (Bundoora). You will be notified via email when your order is ready for pick up

We send all orders via Aus Post and Sendle courier service (Couriers Please, Fastway Couriers). Regular shipping arrives within 2-4 business days for the Metropolitan Areas from when your order has been dispatched. For regional areas, your order may take 4-10 business days to get to you. If you have not received your order by 10 working days from dispatch please contact us at kristyskandlekompany@gmail.com (Please note: Times may vary depending on public holidays, Christmas holiday periods

Returns - Product information is clearly described in each listing, we do not offer a refund due to change of mind.

We pride ourselves on delivering you with the best quality products as time and care is taken with producing your products and packaging them ready for postage. Each item in your order is thoroughly inspected before leaving HQ and each parcel is clearly marked with "Fragile" before shipping. If for some reason you do receive a faulty item please contact us within 48hrs of receiving your order by emailing kristyskandlekompany@gmail.com with your name, address, order number and a photo of your faulty item